The National Testing Agency (NTA) has announced the availability of two helpline numbers aimed at providing support to candidates of competitive examinations such as Joint Entrance Examination (JEE), Common University Entrance Test (CUET), and University Grants Commission National Eligibility Test (UGC-NET).
Helpline Numbers and Availability
A toll-free helpline number 1800-180-4747 is operational 24 hours a day, 7 days a week. This number is currently being trialled as the agency tests its services. Additionally, candidates can contact a help desk at 011-69227700, which is available daily from 8 am to 10 pm.
Important Advisory for Candidates
NTA cautions candidates against fraudulent activities and clearly states that its official helplines will never request passwords or one-time passwords (OTPs) during calls. Candidates are advised to use only the official NTA channels for accessing examination schedules, public notices, admit cards, and results.
NIRF #2 (2025)Jawaharlal Nehru UniversityNew Delhi, DelhiAdmission: CUET UG, CUET PG, NET/JRFEst. 1969View detailsJMINAAC A++
NIRF #4 (2025)Jamia Millia IslamiaNew Delhi, DelhiAdmission: CUET UG, CUET PG, NET/JRFEst. 1920View detailsDUNAAC A+
NIRF #5 (2025)University of DelhiNew Delhi, DelhiAdmission: CUET UG, CUET PG, NET/JRFEst. 1922View detailsBHUNAAC A
NIRF #6 (2025)Banaras Hindu UniversityVaranasi, Uttar PradeshAdmission: CUET UG, CUET PG, NET/JRFEst. 1916View detailsAMUNAAC A+
NIRF #10 (2025)Aligarh Muslim UniversityAligarh, Uttar PradeshAdmission: CUET UG, CUET PG, NET/JRFEst. 1920View detailsUOHNAAC A++
NIRF #18 (2025)University of HyderabadHyderabad, TelanganaAdmission: CUET UG, CUET PG, NET/JRFEst. 1974View detailsBBAUNAAC A
NIRF #37 (2025)Babasaheb Bhimrao Ambedkar UniversityLucknow, Uttar PradeshAdmission: CUET UG, CUET PG, NET/JRFEst. 1996View detailsCUPNAAC A
NIRF #77 (2025)Central University of PunjabBathinda, PunjabAdmission: CUET UG, CUET PG, NET/JRFEst. 2009View detailsTUNAAC A
NIRF #79 (2025)Tezpur UniversityTezpur, AssamAdmission: CUET UG, CUET PG, NET/JRFEst. 1994View detailsMZUNAAC A
NIRF #82 (2025)Mizoram UniversityAizawl, MizoramAdmission: CUET UG, CUET PG, NET/JRFEst. 2000View detailsBackground: Proposed AI-Enabled Helpline
This initiative follows NTA’s earlier plan to develop an AI-enabled helpline for examination queries, which was also employed by a High-Powered Task Force led by Infosys co-founder Nandan Nilekani for consultation on examination reforms until September 13, 2026. The AI-powered service aimed to address routine questions related to exam dates, application forms, fees, deadlines, eligibility, and to support multiple languages for ease of access.
Current Status and Candidate Recommendations
Although the new helpline numbers have been launched, the 24/7 toll-free number is still in a trial phase, and NTA has not confirmed the implementation of all proposed AI functionalities. Candidates are recommended to continue verifying all deadlines, eligibility criteria, and application procedures through the official examination websites and notifications.
Official links: Official notification
