BHU has introduced a new feature on its mobile app allowing users to report broken or non-functioning street lights on campus by uploading photos and location details. The concerned department will review and promptly address complaints.
BHU Mobile App Adds Street Light Complaint Feature
Banaras Hindu University (BHU) has introduced a new feature called ‘Street Light Complaint’ on its official mobile app to enable complaints about broken or non-functioning street lights within the campus. Users can now easily report such issues by submitting a photo and location details through the app.
How the Feature Works
The feature offers two options: ‘Report’ for filing new complaints and ‘My Complaint’ for checking the status of existing reports. To register a complaint, users must tap the camera icon in the provided box and take a photograph of the electric pole number. If the pole number is not visible, they should capture a full picture of the pole from the road side. Following this, the user must enter a description of the nearby landmark or address in the Landmark box, with a limit of 300 characters.
Complaint Review and Resolution
The concerned department at BHU regularly reviews the received complaints and coordinates with the assigned engineers for their prompt resolution. This digital initiative aims to make maintenance and grievance redressal of street lights on the university campus quicker and more transparent.
This feature has been added following BHU’s recent update to the ‘Namaste BHU’ app, which included functionality for online booking of the guest house. The new street light complaint mechanism is part of BHU’s ongoing efforts to make administrative processes more efficient with technology.
You can report by using the 'Street Light Complaint' feature on BHU's mobile app, taking a photo of the electric pole number or the pole itself, and submitting location details.
Can I check the status of my street light complaint?
Yes, the app provides a 'My Complaint' option where you can view the status of your submitted complaints.
What details are needed for a street light complaint on the BHU app?
A photo of the pole number or the pole, and a description of the nearby landmark or address up to 300 characters.
Who reviews the reported street light complaints at BHU?
The concerned department at BHU regularly reviews complaints and ensures timely resolution with the help of engineers.
Is this mobile app feature new at BHU?
Yes, BHU recently added this feature to their mobile app following other digital initiatives such as online guest house booking.
Former Central University Employee | Education Content Specialist
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